Applies toAll machinesTopicArchive
Thunder Warranty+
Protect your Business-Critical Thunder Laser with an Equipment Extended Warranty
from Thunder Laser USA
(see terms and conditions below).
Adding Thunder Warranty+ plan to your Thunder Laser equipment may help you save money on costly parts replacements down the road. Our Thunder Laser USA Extended Warranty offers peace of mind and protection for up to an additional 2 years on New Models from your date of receipt.
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Thunder Warranty+ is a non transferrable Limited Warranty that provides coverage against manufacturing defects through normal use. This means that if a manufacturing defect becomes apparent during the warranty period, our support team will diagnose and send needed parts to repair your product free of charge along with documentation on processes to replace failed components.
Coverage Options
- At Time of Purchase 1yr extension on select components $400
- At Time of Purchase 2yr extension on select components $700
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WARRANTY
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FACTORY
Coverage
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THUNDER
Warranty+ Level 1
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THUNDER
Warranty+ Level 2
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| Main Machine | 24mo | 36mo | 48mo |
| Glass Laser Tube (NOVA) | 12mo | 12mo | 12mo |
| RF Laser Tube | 24mo | 24mo | 36mo |
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Air Pump
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12mo
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24mo
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36mo
|
| Exhaust | 12mo | 24mo | 36mo |
| Water Chiller | 12mo | 24mo | 36mo |
| LPSU (NOVA) | 12mo | 24mo | 36mo |
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Cost for Coverage
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Included
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$400
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$700
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Going One Step Further
Thunder Warranty+ provides an easy way to protect cash flow from unplanned expenses and allows you to customize the coverage that fits your needs.
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Includes factory-backed parts (Exclusions apply)
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Coverage is honored by Thunder Laser USA
Qualifying Criteria for New Machine
- Plan is purchased at the time of the new equipment retail sale
- Coverage begins on the date that you take ownership of the machine and is machine serial specific
- Owner must complete warranty form
Limitation of Terms:
MaintenanceAll lasers require periodic maintenance, as outlined in the unit’s Operation Manual, and it is the responsibility of the end user to perform such maintenance. Failure to properly maintain the unit will void the Warranty for the applicable components.Damage from Accident, Misuse, or AlterationDamage or failure caused by an object striking the unit, fire, theft, freezing, environmental exposure, exceeding the duty cycle, modifying or altering the unit, and/or any other misuse is not covered under the factory Warranty. Furthermore, damage or failure caused by acts of God, such as; floods, fires, tornadoes and earthquakes, or acts of war are also not covered under the factory Warranty.Submitting a Warranty ClaimIn order to submit a claim, please email [email protected] We need a clear photo of the machine label displaying the manufacturing date and serial number, warranty certificate, as well as a comprehensive description and, if possible, photos or videos of any problems experienced. Our technicians at Thunder Laser USA may ask for additional details to address issues effectively and gather necessary evidence for warranty part reimbursement from the manufacturer. Customer will then be provided a coupon code and instructions to secure a replacement from the Thunder Laser USA ECOM site. Refunds for parts purchased from 3rd party sites, expedited shipping, lost sales, pre-purchased parts will not be provided.
Warranty PartsAfter a warranty claim is authorized, Thunder Laser USA will promptly dispatch the necessary warranty parts. Essential components crucial for the machine's proper operation are stocked in Texas and will be expedited (excluding laser tubes). Non-essential parts or warranty claims related to cosmetic damage may take longer to replace, as certain parts may need to be sourced directly from the manufacturer. Coverage of replacement parts is only up to the final day of the warranty coverage and not extended based on the parts replacement date.Proof of WarrantyCustomer must notify the Tech Support Team of the extended coverage and it will be verified against the original purchase quote.ShippingShipping of warranty parts is done by ground shipping methods and to a USA address. Customer is responsible for all other charges such as expedited shipping, install, customs etc.TransferabilityThis warranty is non transferable and is locked to the serial of the machine that it was purchased for.ExclusionsGlass in the lid of the machine is 100% excluded from any extended warranty coverage
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