Ecom Returns and Replacements (Exchanges)

Here is how to create the return label:

How to replace (Exchange):

Currently the Ecom Admins want to run the replacements as a separate order and not use any internal Exchange functionality in the Ecom System. Seems to create confusion on the backend for a partially fulfilled order. While this may not seem ideal, we are not the ones handling the order fulfillment process which is key to resolving the issue.

So, we will need to create a new order. There are a couple of ways to go about this:

1. Adjust and reuse the existing coupon and manually enter the order for the customer (Downside is no expedite options)
2. Create a NEW coupon code - If it is a ShipDmg, then this is likely the route to go but can also be used for normal exchange. Send the customer the new link to complete the $0 order and have expedite options
3. Request a manual order to be entered (Only really used if the customer is HOT and we just want to get everything done)