Thunder Laser USA Warranty & Support Transfer Information

Thunder Laser Factory Warranty

Thunder Laser Global

The factory warranty start date is the day it leaves the factory.

Certificates by Model for 2026

Nova

Nova Plus

Titan

Bolt

Aurora

SLM

Certificates by Model for 2025

Nova

Nova Plus

Bolt

Bolt Plus and Pro

Aurora

Titan

Certificates by Model for 2024

Nova

Nova Plus

ODIN

Bolt

Bolt Plus and Bolt Pro

Aurora

Thunder Laser USA

Thunder Laser USA understands that some lead times are extended, so we do look at delivery date, service history, etc... and will make sure that you get your full warranty periods.

How To Find Your Warranty Start Date

A good way to get really close to your warranty start date is to look at the manufacture date on the machine tag (back of the machine near the main power connection). That date is close to the time it left the factory.

Here is more on where to find info like that: Finding Information About Your Equipment

Warranty Balance Transfer

There is a required transfer fee ($100 USD) for the remaining warranty

While Thunder Laser Global does not provide for warranty transfers, Thunder Laser USA clients have the ability to transfer any remaining warranty as the 1st ORIGINAL owner to the SECOND owner with the form that is linked down below.

The LightBurn key can transfer as well but that is beyond the span of Thunder Laser USA's control. LightBurn Support can assist there.

Any 1 hr. trainings that were sold or included to the original owner are non-transferable.

Technical Support Transfer

There is a required transfer fee ($400 USD) for Tech Support that includes a 1 hour training (You can choose to not use the training but the fee must still be paid)

The LightBurn key can transfer as well but that is beyond the span of Thunder Laser USA's control. LightBurn Support can assist there.

Any 1 hr. trainings that were sold or included to the original owner are non-transferable.

Keep in mind that if you are notified of the need to transfer support for your machine but ignore the request and continue to request support, that could be considered theft of services. While we will try to help and be as kind as possible, we really do need you to complete the transfer process.

Warranty and Support Transfer Form

The machine ownership form is intended to be completed by the new owner of the Thunder Laser USA machine. You will need to collect some technical data about the machine as well as the contact information of the previous owner that the machine will transfer to. Each machine that is purchased used should be transferred, even if the same series of machine.

You can fill out the machine ownership transfer form by clicking this link here.

Thunder Laser Warranty Issues

If your Thunder Laser USA products and accessories fail within the warranty period of the equipment please email [email protected] and describe the issue in as much detail as possible. If your issue requires parts covered by the warranty, we will ship you the replacement parts and a return label when applicable.

We stock the most commonly utilized parts at Thunder Laser USA HQ in Texas. If we do not have the item(s) in stock, we will source the parts from our China factory and possibly other 3rd party vendors. Here is the Thunder Laser USA Supply Chain for your reference.

Reference Articles

• Nova Series Getting Started
• Best Practices For Utilizing Remote Support
• Thunder Laser USA Supply Chain
• Used Thunder Laser Inspection & Valuation
• Repacking & Moving Your Thunder