Talk to someone who actually runs the machines.
Sales, support, and parts are all handled in house by our own US based team. No offshore call center, no ticket that disappears. Tell us what you are trying to make and we will point you at the right machine, the right setting, or the right person.
Monday through Friday, 8:00 AM to 5:00 PM Central. Messages sent after hours are answered the next business day.
Start in the right place
Four doors. Pick the one that matches what you need and you will skip a round of back and forth.
I am looking at buying a machine
Tell us what you make and your budget. We will tell you which machine fits and, just as often, which one you do not need.
I own a Thunder and need help
Email support directly with your model, serial number, and photos or a short video. It goes straight to the technicians.
I need a part, tube, or material
Lenses, mirrors, tubes, belts, honeycomb, and material stock are all in the online shop.
I want to see it run my material
Mail us a few pieces of your own material and we will run a simple cut or mark and send it back with the settings.
Send us a message
The more you tell us about the work, the better the first reply is.
In a hurry? Call 903-522-4070.
Would rather book a time? Schedule a consultation.
A lot of questions are already answered
Settings, maintenance, alignment, error codes, and the fixes our technicians walk people through every day. If you would rather solve it at 11 PM than wait for morning, start here.
Before you write
How fast will someone get back to me?
I own a machine and it is down. What is the fastest path?
What kind of support comes with the machine?
Where do I buy parts, lenses, or material?
Still not sure who to ask?
Send it anyway. We would rather sort it out on our end than have you sit there guessing which department you belong to.
