Privacy Policy
Effective date: July 27, 2026
Last updated: July 27, 2026
Thunder Laser USA (“Thunder Laser USA”, “we”, “us”, “our”) sells and supports CO2, fiber, and galvo laser cutters and engravers. This policy explains what personal information we collect, why we collect it, who we share it with, and what you can do about it.
It covers thunderlaserusa.com, our online store, our support and knowledge base, our customer portal, and the business accounts we operate on Facebook, Instagram, and YouTube.
1. Information we collect
Information you give us
- Contact and account details — name, email address, phone number, company, shipping and billing addresses, and a password if you create an account.
- Order information — what you bought, quotes you requested, machine serial numbers, leasing or financing enquiries, and order history.
- Support information — the content of support tickets, emails, and phone calls with our team, including photos and files you send us to help diagnose a problem.
- Marketing preferences — whether you have opted in to email or SMS.
- Anything you post publicly — comments and reviews, and messages or comments you send us on Facebook, Instagram, or YouTube.
Information we collect automatically
- Usage and device data — IP address, browser type, pages viewed, referring site, and approximate location derived from your IP address, which we use to estimate shipping and tax.
- Cookies — see section 6.
Information we receive from others
- Payment confirmations from our payment processors. We do not receive or store your full card number.
- Advertising and analytics data — aggregate campaign performance from Meta and Google.
- Lead form submissions — if you submit a lead form on Facebook or Instagram, Meta passes us the details you entered.
We do not knowingly collect information from anyone under 13.
2. How we use it
- To process, ship, and support your order.
- To answer support requests and keep a record of them, so that a later technician has the history and so warranty claims can be verified.
- To send order and account notifications. These are not marketing, and you cannot opt out of them while you have an active order.
- To send marketing email or SMS only if you have opted in. You can opt out at any time using the unsubscribe link, by replying STOP to an SMS, or by contacting us.
- To operate, secure, and improve our website and our products.
- To measure advertising performance in aggregate.
- To meet our legal, tax, and accounting obligations.
Automated processing and AI
We use AI tools to help draft support replies and to summarize customer conversations internally. A person reviews and sends every customer-facing reply. We do not make decisions about you that produce legal or similarly significant effects by automated means alone.
3. Our social media accounts
We operate business accounts on Facebook, Instagram, and YouTube, and we use our own internal tools to schedule and publish our posts to them and to read engagement statistics for those posts.
To be specific about what that does and does not involve:
- We publish our own marketing content — posts, images, and videos about Thunder Laser USA.
- We read aggregate statistics about our own posts and accounts: impressions, reach, likes, comments, shares, saves, video views, and follower counts.
- We read and respond to comments and messages you send us on those accounts.
- We do not access your personal profile, your friends list, your private content, or anything you post outside of your interactions with us.
- We do not sell, rent, or share this information with anyone for their own marketing.
Anything you post publicly on our social accounts is visible to the public and is also governed by that platform’s own privacy policy.
4. Who we share it with
We share personal information only with service providers who need it to perform a service for us, and only for that purpose. We do not sell your personal information.
| Purpose | Providers |
|---|---|
| Payments | Stripe; PayPal |
| Store and order management | Shopify; WooCommerce |
| Website and application hosting | Vercel; Supabase |
| Email delivery and marketing | Google Workspace (Gmail); Klaviyo |
| Customer relationship management | HubSpot |
| Support ticketing and knowledge base | Thunder Laser USA’s own systems; Zoho Desk (historical records) |
| AI-assisted drafting | Anthropic |
| Phone and voice handling | Retell AI |
| Quotes and document signing | PandaDoc |
| Advertising and analytics | Meta; Google (Ads, Analytics) |
| Shipping and delivery | The carriers we use to deliver your order and any freight or installation partners involved |
We may also disclose information where required by law, to enforce our terms, to protect our rights or someone’s safety, or in connection with a sale or reorganization of the business.
5. How long we keep it
| Information | How long we keep it |
|---|---|
| Order and transaction records | 7 years, for tax and accounting purposes |
| Warranty and support records | For as long as we support the machine, plus 3 years |
| Marketing contacts | Until you unsubscribe. We then keep a minimal suppression record so that we do not add you back. |
| Website analytics | Up to 26 months |
| Social media post statistics | Aggregate figures only, retained indefinitely |
| Account details | While your account is open, and then as needed for the records above |
6. Cookies
We use cookies to keep your cart and your login working, to remember your preferences, and to measure website and advertising performance. You can block or delete cookies in your browser settings; some parts of the site will stop working if you block essential ones.
7. Your rights
Wherever you live, you can ask us to:
- Access the personal information we hold about you.
- Correct anything that is inaccurate.
- Delete your information, subject to records we are required to keep for legal, tax, warranty, or security reasons.
- Opt out of marketing at any time.
- Receive a copy of the information you gave us, in a portable format.
If you are in the EU or UK, you also have the right to object to or restrict certain processing, and to lodge a complaint with your local data protection authority.
If you are in California, you have the right to know what we collect, to request deletion, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under the CCPA and CPRA.
How to make a request
Email [email protected]. We will verify your identity before acting on a request, and we will respond within the period required by law.
Deleting information connected to Facebook or Instagram
Email [email protected] and tell us you want the information associated with your Facebook or Instagram profile deleted. We will delete the records we hold. You can also remove our access directly on Facebook under Settings & privacy → Settings → Business Integrations.
8. Security
We protect information using access controls, encryption in transit, and role-based limits on who within the company can see what. No system is perfectly secure and we cannot guarantee absolute security, but we will notify you and the relevant authorities if a breach affects you and the law requires it.
9. Where your information goes
We are based in the United States and process information here. If you contact us from outside the United States, you are sending your information to the United States, where privacy laws differ from those in your own country.
10. Changes to this policy
We will post any changes on this page and update the “Last updated” date above. We will flag material changes more prominently.
11. Contact us
Thunder Laser USA
321 Richards St.
Quitman, TX 75783
[email protected]
903-522-4070
