How to Help Us Troubleshoot Your Machine Faster
The key information to include when contacting Thunder Laser USA support, so we can diagnose your issue as quickly as possible.
Quick answer: When you contact support, send your serial number, a video or photo of the issue, your software version and OS, your firmware version, and the project file. The more detail you provide upfront, the faster we can solve it.
Applies to: All Thunder Laser machines | Contact: [email protected]
Troubleshooting is a process of elimination. The more information you provide in your first message, the faster we can identify the cause and get you back up and running. Please include the following in your initial support email.
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