Required Information For OEM Warranty Conditions

1 min read·Updated Aug 2026
Applies toAll machinesTopicGeneral
Please follow our requirements strictly!

Overview

In order to warranty parts, the OEM manufacturers of the products require that we gather some specific information and imagery.

DC Excited Glass Tubes

To process the warranty for glass tubes, the OEM requires a picture of the destroyed tube as shown below:

SPT Glass Tubes

Break the glass tube, put the metal head and the label together to take a picture

SPT glass tube warranty photo example

Reci Glass Tubes

The number on metal head and the label must be clearly.

Reci glass tube warranty photo example

Laser Power Supply (LPSU)

more on this coming soon

Chiller

more on this coming soon

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