Scheduling Remote Training & Prescribed Support Sessions

Preface: This article has the Sign up Links for a training or support session, please read the notes about each type of session so that you will be prepared for the session and session time is not wasted. Mac users, you will have permissions to allow the remote session to work properly. All training is done in either Lightburn or EzCad2/3 at this time.

If you are in an organization (Business, School, Makerspace etc) that may have an IT Department or IT controls in place, you should review this article and discuss ahead of time with your IT about the Zoho Assist application (Installing Software, Drivers, Network permission and Cameras should be discussed as well)

Booking a session

Please use the following Table to Book your Remote Support and Training Sessions:

Machine and Software	1 Hour Training	Specialized Session ($)
NOVA/NOVA PLUS Series with Lightburn	1 Hour Training	Specialized Session
Odin Series With Lightburn	1 Hour Training	Specialized Session
Aurora Series with Lightburn	1 Hour Training	Specialized Session
Aurora Series with EzCad2	1 Hour Training	Specialized Session
Bolt Series with Lightburn (2025 and newer)	1 Hour Training	Specialized Session
Titan Series With Lightburn	1 Hour Training

Notes and Considerations for Trainings

Notes on 1 Hour Trainings

Remote training is typically scheduled after your machine is up and running. If you need assistance setting-up, operating, or anything else, please email [email protected] and we will be happy to assist immediately.

Notes on 30 Minute Remote Support Sessions

These sessions are for prescribed technical support sessions. This is not the first (or most effective) way to get assistance. Please email [email protected] for all technical support issues and we will get you sorted quickly and to sign up for a 30 minute support session if prescribed.

Notes on All of the Zoho Assist Remote Sessions

This appointment is a Zoho remote session in the support system and you will get emails with any further instructions. You will need to be on the computer that is connected to your laser to initiate this remote session. Once the connection is established we will text chat for a moment in the session and verify your phone number, then give you a call (or we can use the computer audio if you wish and are so equipped) so we can get started.

Mac Users

Please take note of these considerations in this article here. It is very import to read and understand these permissions prior to starting your session.

When you join, select the "Share Entire Desktop" option.

Specialized Trainings

Thunder Laser USA is excited to be offering specialized lessons to take your laser business to the next level.

These lessons will be one on one 1-hour remote meetings and we will go step by step towards your course goal, ending with a successful completion of your project.

The pricing for these sessions is $100 per hour.

We do recommend that you first complete your free 1 hour training before scheduling one of these classes.

Additional Resources

Best Practices For Utilizing Remote Support