Thunder Laser USA Supply Chain

Overview

Thunder Laser USA utilizes multiple sources to get the physical and soft goods to provide a finished product. The information below details out more information about each type of item and where they come from.

Hardware Items: Machines, Parts and Accessories

We have 3 OEM physical inventory locations in the US:

• Thunder Laser USA Warehouse in Quitman Texas (E-com Orders ship from here)
• Thunder Laser USA Logistics Hub in California
• Thunder Laser USA Logistics Hub in New Jersey

We also have available inventory in our 3rd Party Vendor locations:

• RotoBoss in Florida (Rotaries drop ship from here)
• BeamBuddy in Canada (No direct orders or shipments from here)

The Software Licenses

• Lightburn: Included for Nova and Odin Series Machines. For more on the Lightburn License, please see here. Keys are purchased from Lightburn as a re-seller and issued to each customer. A record of keys is kept internally.
• Ezcad2: Included for all Non Pro Aurora Galvo Machines - License is Embedded onto the Control Board
• EzCad3: Included for all Pro Aurora 1.0 Machines - License USB Key included, 5 activations allowed. USB sticks are non replaceable and Thunder Laser USA does not keep a listing of the License Keys

Getting Parts, Accessories, & Warranty Replacements

If you have a warranty issue and you have not yet emailed [email protected], please do. We will be happy to assist you.

E-com Website for Spares, Replacements and Accessories