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Troubleshooting
Troubleshooting guides for Thunder Laser machines, organized by machine.
38 articlesAll
All machines
22Not Enough Extended Space ErrorExplains why the "No enough extend space" alarm appears during engraving and how to fix it based on your…Red Dot Pointer Issues and ReplacementTroubleshooting guide for red dot pointer problems on Thunder Laser machines, covering power issues, lens…Laser stopped cutting, lasering, firing in the middle of a job and will not pulse or fire. Laser Head still moves but does not burnTroubleshooting guide for Thunder Laser Nova machines when the laser head moves but the laser will not fire,…Double Lines & Ghosting When Vectoring LinesIf you're getting double lines or ghosting when vector engraving, it's caused by the laser beam reflecting…Calibrating The Z TableHow to calibrate the working table to level. There are three cases. 1. Two sides of the working table are not…Some point of the same piece of materials can not be cut throughTroubleshooting guide for CO2 laser cutters when parts of the same material won't cut through, covering…Z Axis Honeycomb Bed will not Raise or GO UP or only Goes Down until it reached the bottomTroubleshooting steps for the Z Axis Honeycomb not raising up, including sensor checks, driver faults,…Alarm message of LCD panel—Frame/X/Y Slop overExplains the causes of the frame/X/Y slop over alarm on Thunder Laser machines and how to identify and…Alarm message of LCD panel-Water errorCovers possible solutions to a "Water Error Work Paused" alarm message that appears on the laser machine…Chiller Alarm Signal and Cable Troubleshooting Guide for Water Protect ErrorStep-by-step guide to troubleshoot a Water Protection Error on your Thunder Laser, covering chiller checks,…No Camera Image In LightBurnwe always test by plugging the camera directly into a usb port on the computer, bypassing and additional…Internal Breaker Tripping When Starting Or Running A JobDiagnose and resolve an internal breaker tripping on your Thunder Laser machine, most commonly caused by a…Waves appear during cutting - line is not straightPreface: This article covers what to check when you have wavy lines in your scores, cuts or engraves. Problem…Poorly Terminated / Arcing Laser Tube Ground Causes AnomaliesA loose or arcing laser tube ground connection can cause erratic motor behavior, inconsistent axes, garbled…Y Axis Motion NoiseHow to diagnose and fix loud coupling noise when moving the laser head front and back along the Y axis due to…X/Y Motor Adjustment And ReplacementPreface: This article covers how to swap a motor on a Thunder Laser Nova series machine. The information in…Axis (x, y, z) Grinding or Shuttering NoiseThe Ruida controller cannot receive a file and move simultaneously — wait for the file transfer to complete…Miswired 120v Electrical Noise Filters causes Breaker to TripLearn how to identify and fix miswired 120V electrical noise filters that cause the main circuit breaker to…Miswired 24V Power Supply Causes Breaker to TripA brand new machine trips the breaker upon startup due to incorrect 24V power supply wiring — learn how to…LPSU Manual Test Button MissingIf the manual test button on your LPSU is missing, use the stick end of a cotton swab to safely actuate the…PWM Alarm on Screen: How to Troubleshoot and Fix ItStep-by-step guide to diagnosing and resolving the PWM alarm on Thunder Laser machines by checking fan board…JPT Troubleshooting GUI Software and Recommended StepsSteps required prior to getting a JPT fiber source replaced under warranty, including USB to RS232 adapter…
NV
Nova
12Nova Laser Tube Will Not Fire or is Low on Power- LPSU TestLearn how to perform the "Red Button Test" on Nova series laser machines to isolate and diagnose LPSU or…Thunder Laser Nova Laser Power Supply (LPSU) Output Current Test ProcedurePreface: This is a diagnostic procedure to collect data on the output of the LPSU. It is not necessary to…How To Replace The Nova Series DC TubesStep-by-step guide for swapping the laser tube on Nova series machines, covering wire disconnection, tube…Nova Series Laser Won't Turn On - No PowerTroubleshooting guide for Nova Series CO2 laser machines that will not power on, covering emergency stop,…Nova Series Y Axis Motion FailurePreface: This article will cover reasons why your Y axis will not move front to back. There can be several…Nova Series X Axis Motion FailurePreface: This article will cover reasons why your X axis will not move left or right. There can be several…Nova DC Laser Tube Pulse Anomaly - Pulse has a Ring and a Dot and looks like a HaloTroubleshooting guide for Nova laser pulse anomalies showing a halo ring around the pulse dot, including…Nova Series: Testing Z Axis Endstops and AutoFocus EyesStep-by-step checks for the Z axis upper (AutoFocus) and lower (mechanical) endstops on Thunder Laser Nova…NOVA Main Breaker Tripped Troubleshooting StepsStep-by-step guide to diagnose why the main breaker tripped on a Nova laser, covering pre-checks and…NOVA series 120V Power testing with a multimeter for when a machine "will not turn on"How to trace 120V power in a Nova laser machine using a multimeter to determine what is not powering on and…Seven Red Flashing LED Lights on X or Y Driver on a Nova Series Laser and Laser Won't MoveTroubleshoot seven red LED flashes on the X or Y driver of a Nova series laser, covering endstops, cabling,…Thunder Laser Nova Series Chiller will not power on - Troubleshooting GuidePreface: This article covers some of the reasons and checks for when your CW5000 or CW5200 chiller will not…
AU
Aurora
2How to Identify the Focal Lens on Your Aurora LaserLearn how to determine which focal lens is installed on your Aurora Fiber Laser by locating the F-### marking…How to calibrate the Focal Distance on a Thunder Aurora 1.0 Pro or Aurora 2.0 Galvo Laser with WindowsStep-by-step guide to calibrating focal distance on Thunder Aurora 1.0 Pro and 2.0 galvo lasers using TLtool…